Shipping & Returns
Shipping Policy
All customers can choose their preferred shipping method. Please account for order processing time before selecting a delivery service.
Standard Shipping: Packages with be shipped UPS Ground. Most orders with standard shipping are delivered within 2-7 business days of shipping.
Standard Shipping is free on orders $100+ (after discounts and without shipping, handling, or taxes). For orders below $100, there is a Standard Shipping flat rate of $8.50.
UPS 3 Day Shipping ($20): 3-day shipping offered for U.S. orders under a certain weight.
UPS 3 Day Shipping ($30): 3-day shipping offered for U.S. orders under a certain weight.
A note for UPS shipping: UPS currently delivers packages with 2-Day and 3-Day shipping Monday - Friday and not on weekends. We do not offer refunds for the cost of expedited shipping if the package has been shipped within our expected processing window.
Return & Refund Policy
A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered.
A $8.50 return fee will be charged to cover shipping.
Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.
We stand behind our products and are proud to have quality control that ensures the highest quality possible. In the rare case you receive a defective item, email us at hello@shopheartandstyle.com with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 1 month from the date of purchase.
Non-returnable items, no exceptions
- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)
- Accidents (example: "the dog ate my tote")
- Shrinkage (remember to wash in cold water & hang dry)
For help with any of these issues, please contact us here.